Few suggests they paid out transport company around $22,000 to send out their belongings in spite of delay

SUGAR LAND, Texas – When the Bieltz household moved from Puerto Rico to Sugar Land, they figured the possessions they compensated hundreds of dollars to have shipped would be shipped in about two weeks. Nevertheless, it was just about anything but timely.

“It was… $22,500,” said John Bieltz.

He and his spouse Merrily say they are disappointed and perplexed.

”We compensated a lump sum up front and we thought that was to get our belongings from place A to stage B,” John stated.

But the Bieltz loved ones says all around a month and a 50 percent just after their belongings had been supposedly delivered out by Transparent Global, the enterprise gave them an undesired shipping and delivery as a substitute.

”We get an invoice from them for $5,433 for storage, and they say, ‘You fork out this and we give you your belongings,’” John stated. “(The upcoming working day) we get an additional bill from them for $690.”

The pair mentioned they reluctantly paid out the invoices, along with the $45 it costs each time to make the wire transfers, but about a week later…”An more $517.50 for 3 additional days of storage,” John reported.

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Storage that they didn’t request for, costing more than $170 a day, including admin expenses billed by Transparent Global. The few stated Clear explained to them their belongings have been held up simply because of tools and trucking difficulties at the port.

”They preserve telling us we really don’t understand how worldwide shipping and delivery works and that we do not fully grasp how items at the port function,” John mentioned.

KPRC 2 checked with Port of Houston. Officials say they do not have a history of storing the Bieltzs’ container dependent on info furnished, but say they charge about $29 a working day for storage. Port of Houston officers say it’s achievable the Bieltzs’ belongings could’ve been transported by means of a non-public terminal, which prices its possess costs, but the Bieltzs’ mentioned inspite of quite a few requests for the bill of lading, Clear however has not produced that info distinct.

”I by no means obtained to chat to anybody previously mentioned the standard supervisor, and we obtained no gratification,” John claimed.

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The Bieltz loved ones finally got their belongings back again a few days in advance of Christmas but they said they nevertheless have no idea where it is been all this time and why they had to shell out for challenges they didn’t bring about. We arrived at out to Clear International a number of occasions for solutions and were being advised somebody would answer to our questions, but we have nonetheless to hear back.

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